Product refund request (2024)

• TurboTax Online

‎February 8, 202312:32 PM

I'm linking below information on requesting a refund for your TurboTax product.

How do I request a refund for my TurboTax Product?

*** I am NOT a tax expert. I am a seasoned TurboTax user, and volunteer to provide assistance to TT users. Nothing I post is to be considered TAX ADVICE; I bear no legal liability for responses.***

On 2/27 I inadvertently downloaded windows instead on Mac for home and Business. I subsequently purchased

again and downloaded Mac in order to start my taxes. As a result I have paid twice and need a refund for the the extra $127.50.

Please credit my credit card.

Thanks

Richard Higgerson (long time user of Turbo Tax)

@Higgerson

YOU have to apply for the refund yourself ... no one on this public forum can do anything for you so please stop posting any personal info.

To submit a refund request online, simply fill out ourTurboTax Refund Request Form.

@HiggersonThe link that@Critter-3shared may need to be updated. I opened it and found it difficult to navigate (but that's just me). See if the TurboTax FAQ I'm linking below is a bit more specific.

How do I request a refund for my TurboTax product?

*** I am NOT a tax expert. I am a seasoned TurboTax user, and volunteer to provide assistance to TT users. Nothing I post is to be considered TAX ADVICE; I bear no legal liability for responses.***

Hello - I just spoke with Edith on the phone. I was hoping to please have my order of $322.48 refunded. I did not mean to submit the order and have already filed my taxes though H&R Block. I was essentially comparing prices, and when I entered my credit card info, it gave me the indication that I would not be charged until the end when I filed. I got an email about receiving a 20% discount, so I figured that I would get to see the final total before submitting the payment. However I was not given any discount and was charged the full amount unexpectedly. I do like your product but at this time I was needing to file with H&R due to the preferential rate this year. Now I'm in a tough spot because I paid for their service and am being charged over $300 for Turbotax when I'm not filing. I would greatly appreciate to be refunded at your earliest convenience. Thank you.

Tom Finnegan

@tgfinneganSorry but no one on this forum can assist you with a billing question. You have to contact TurboTax support for assistance. When contacting support use the key words Billing Issue

See this TurboTax support FAQ for contacting support - https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/contact-turbotax/L2y9...

Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

I am requesting a refund of $47.70. By mistake, I entered for the State of Maryland return to be completed on my Federal Taxes. I did not file a State of Maryland return but was charged $47.70. Can I get back my $47.70?

Regards,

John M. Pietron

@Johnny19699wrote:

I am requesting a refund of $47.70. By mistake, I entered for the State of Maryland return to be completed on my Federal Taxes. I did not file a State of Maryland return but was charged $47.70. Can I get back my $47.70?

Regards,

John M. Pietron

You have to contact TurboTax support for assistance. When contacting support use the key wordsBilling Issue

See this TurboTax support FAQ for contacting support -https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/contact-turbotax/L2y9...

Support can also be reached by messaging them on these pageshttps://www.facebook.com/turbotax/andhttps://twitter.com/TeamTurboTax

@Jasonandtori13 wrote:

I’d like a product refund

You have to contact TurboTax support for assistance. When contacting support use the key wordsBilling Issue

See this TurboTax support FAQ for contacting support -https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/contact-turbotax/L2y9...

Support can also be reached by messaging them on these pageshttps://www.facebook.com/turbotax/andhttps://twitter.com/TeamTurboTax

@Jasonandtori13

https://ttlc.intuit.com/turbotax-support/en-us/help-article/intuit-refunds/request-refund-turbotax-p...

Hi< I just spoke with Latisha and she has sent me this link so that I might apply for a refund to my account. I some how created two different account for my personal taxes and I paid for my taxes on both accounts. The accounts are

[email address removed]

[email address removed]

both use my cell phone [phone number removed] as the contact number. Anyway hoping you can refund the [email address removed] account as I submitted my taxes on the other account.

Thanks for your help,

Patsy

@Patsy8787Do not know why someone in TurboTax would send you to this forum to apply for a refund. Only TurboTax support can issue a refund, not someone on this user forum.

See this TurboTax support FAQ for how to get a refund -https://ttlc.intuit.com/turbotax-support/en-us/help-article/intuit-refunds/request-refund-turbotax-p...

Or contact TurboTax support and use the key words Billing Issue

See this TurboTax support FAQ for contacting support - https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/turbotax-phone-number...

Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

thanks DoninGA, Wahoooooo! you're info was awesome and it brought me right where I needed to go.

Patsy